Privacy policy

Privacy Policy
Last updated: March 2026

RetroGameJoyGo (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

This policy is intended to comply with applicable privacy laws, including Canada’s PIPEDA (Personal Information Protection and Electronic Documents Act), the GDPR (General Data Protection Regulation) where applicable, and relevant U.S. privacy regulations, including the CCPA (California Consumer Privacy Act) where applicable.

1. Information We Collect
Information you provide directly: We may collect your name, billing address, shipping address, email address, phone number (if provided), order details, and communications you send to us. Payments are processed securely by third-party payment providers. We do not store full credit card numbers.

Information collected automatically: When you visit our site, we may collect IP address, browser type, device information, time zone, pages viewed, and site interaction data using cookies and similar technologies.

2. How We Use Your Information
We use personal information to process and fulfill orders, provide shipping and tracking, communicate about purchases, provide customer support, detect and prevent fraud, improve site performance, and comply with legal obligations.

3. Sharing of Personal Information
We share information with service providers that help us operate our business, such as payment processors, shipping/logistics partners, fraud prevention services, email providers, and analytics providers. We may disclose information if required by law or to protect our rights. We do not sell personal information.

4. Cookies & Tracking Technologies
We use cookies and similar technologies for essential site functions, analytics, and performance improvements. You can control cookies through your browser settings, but disabling cookies may affect site functionality.

5. Data Retention
We retain personal information only as long as necessary for order fulfillment, recordkeeping, legal/tax obligations, and dispute resolution. When no longer required, information is securely deleted or anonymized.

6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information, and to withdraw consent where processing is based on consent. To make a request, contact us. We may verify your identity before fulfilling requests.

8. International Data Transfers
If you are outside Canada, your information may be transferred to and processed in other countries where our service providers operate. By using our website, you consent to such transfers where legally permitted.

9. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will be posted on this page with an updated “Last updated” date.

11. Contact
For privacy-related questions or requests, contact: support@retrogamejoygo.com