Refund policy

Refund & Returns Policy
Last updated: March 2026

We offer a 30-day return window from the date your order is delivered.

Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

How to Start a Return
To request a return, contact us at: support@retrogamejoygo.com
Please include your order number and a brief description of the issue.

Do not send items back to the address on the package. Returns must be reviewed and approved before being sent. If your return is approved, we will provide the correct return instructions.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at support@retrogamejoygo.com so we can resolve the issue.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once your return is received and inspected (if applicable), we will notify you if your refund is approved. Approved refunds will be issued to your original payment method.

Original shipping costs (if any) are non-refundable.

For questions, contact: support@retrogamejoygo.com